Written by task, not by menu
“Change a passenger name after ticketing” is a page. So is “explain a refund to an angry customer”.
Resources
The manual, written for people who sell tickets
Step-by-step guides for everything an agent does in a day, with screenshots that match what is actually on screen.
New staff on their own in a day
A starting path that takes a new agent from first sign-in to first issued ticket.
Printable
Because half of you will print it, and that is fine.
